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Return Policy

Thank you for choosing Smile Bird General Trading LLC for your electronic and accessory needs. We strive to ensure your satisfaction with every purchase you make from us. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy and convenient as possible.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that are damaged or not in their original condition due to reasons not caused by our error may not be eligible for return.

Initiating a Return

To initiate a return, please contact our customer service team within [number of days] days of receiving your purchase. You can reach us by phone, email, or by visiting our office in person. Our friendly team will guide you through the return process and provide you with the necessary instructions and return authorization.

Return Shipping

Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.


Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.


If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you. We may require photographic evidence of the damage or defect to process your return efficiently.

Final Sale Items

Please note that certain items may be marked as final sale and are not eligible for return or exchange unless they are defective or damaged upon arrival.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you and ensure that your shopping experience with Smile Bird General Trading LLC is nothing short of exceptional.

Thank you for choosing Smile Bird General Trading LLC. We appreciate your business and look forward to serving you again in the future!

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